Shipping Policy for Thorasopic – Effective as of January 6, 2025
At Thorasopic, we are committed to delivering your premium food products safely and promptly. This Shipping Policy outlines the details of our shipping process, including available methods, delivery timeframes, and shipping costs.
1. Order Processing Time
- Orders are typically processed within 1-3 business days of receiving payment, excluding weekends and holidays.
- Once your order has been processed, you will receive a shipping confirmation email with tracking details.
- We make every effort to process orders promptly; however, shipping times may vary depending on external factors such as weather conditions, holidays, and product availability.
2. Shipping Methods
We offer a variety of shipping options depending on your location. Available shipping methods will be displayed at checkout, including:
- Standard Shipping: Typically takes 5-7 business days for delivery, depending on your location.
- Expedited Shipping: Faster delivery, generally within 2-3 business days.
- Priority Shipping: The fastest option, with delivery typically in 1-2 business days.
Shipping methods and availability may vary by location.
3. Shipping Costs
Shipping costs will be calculated and displayed during the checkout process. The cost of shipping depends on the following:
- Shipping Method: Standard, expedited, or priority shipping.
- Delivery Location: The shipping cost varies based on the destination address.
- Order Size: Larger orders may incur higher shipping fees.
We offer free shipping for orders over a certain amount, which will be displayed on our website or communicated during checkout.
4. Shipping Restrictions
- Domestic Shipping: Currently, Thorasopic only ships to addresses within the United States. If we expand our shipping options to other countries, we will update this policy accordingly.
- P.O. Boxes: We currently do not ship to P.O. Box addresses. Please provide a valid street address for delivery.
- Undeliverable Packages: If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for additional shipping charges to resend the package.
5. Estimated Delivery Times
- Standard Shipping: 5-7 business days (depending on your location).
- Expedited Shipping: 2-3 business days.
- Priority Shipping: 1-2 business days.
Please note that delivery times are estimates, and actual delivery may vary due to factors such as shipping carrier delays, weather conditions, or other external factors beyond our control.
6. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website. If you have not received your tracking number or if you have any concerns about your shipment, please contact us.
7. Shipping Address
- Please ensure that your shipping address is accurate and complete. We are not responsible for delays or lost packages due to incorrect or incomplete address information.
- If you need to change the shipping address after placing an order, please contact us immediately. We can assist with address changes before your order is shipped.
8. International Shipping
Currently, we do not offer international shipping. We ship exclusively within the United States. If international shipping becomes available, we will update this policy accordingly.
9. Lost or Damaged Shipments
- Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue.
- Damaged Packages: If your order arrives damaged, please contact us within 7 days of receiving the shipment. You may be asked to provide photos of the damaged items and packaging. We will work to resolve the issue by either issuing a refund or sending a replacement.
10. Customer Support
If you have any questions about shipping or need assistance with tracking, please contact our customer service team:
- Email: info@thorasopic.com
- Phone: (307) 655-9005
- Address: 81 Eagle Rock Dr, Dayton, Wyoming (WY), United States
Effective Date: January 6, 2025
Thank you for choosing Thorasopic! We are dedicated to ensuring your order arrives quickly and safely. Should you have any concerns or questions regarding shipping, we are here to help!